Is Pepprio reliable?
Before you trust a piece of software with your orders and your figures, you are entitled to know who is behind it, where your data goes and how to leave. Here are the answers, plainly, with the documents to read.
The answers, one by one
Who publishes Pepprio?
Pepprio is published by Ali Ben Mecha, a sole trader (micro-entreprise) registered in France: SIREN 943 224 774, R.C.S. Évry, EU VAT number FR34943224774. Address: App B403, 1 rue Léopold Sédar Senghor, 91000 Évry-Courcouronnes. These details appear in the site's legal notice and can be checked in the public registers.
Who founded Pepprio, and with what experience?
Pepprio was founded by Ali Ben Mecha, a software engineer, who is its publisher and lead developer. He has worked on digital tools for restaurants for 8 years: before Pepprio he was the technical founder of Keytchens, whose entire order-management platform he designed and built from 2018 to 2024. Pepprio is an independent project, unrelated to Keytchens.
Who do I pay my subscription to?
To the publisher of Pepprio, by monthly or annual direct charge. Payment goes through Stripe: your card is entered and stored at Stripe, and Pepprio never has access to its number. Prices are public: Plat du Jour €39/month, Menu Découverte €59/month, Menu Gourmand €89/month, Menu Prestige €119/month, with no commission on your revenue.
Are there fees on top of the subscription?
Only one: refund disputes. Pepprio charges 10% of the amount actually recovered, with a minimum of €20 and a cap of €300 per case. If nothing is recovered, nothing is charged.
Am I tied in for a minimum term?
No, there is no minimum term. The subscription is taken out for the period you choose (one month or one year) and renews automatically. You cancel from your account or by writing to the team; cancellation takes effect at the end of the current period. As with any business-to-business contract, a period already started is not refunded.
Where is my data hosted?
The site and the application are hosted in France, on a dedicated server at OVH in Roubaix, managed by the publisher. Site delivery and connection encryption go through Cloudflare. The other providers are named in the privacy policy: Stripe for payment and Zoho for email (data centre in the European Union).
What data does Pepprio process, and who can access it?
Your account and company details, and the data your platforms send to make the service work: orders, statuses, menus. Your data is never sold. Traffic is encrypted (TLS), passwords are hashed, sensitive access is logged and backups are encrypted. You have the rights provided by the GDPR; you can exercise them at [email protected].
How does Pepprio access my Uber Eats, Deliveroo and Just Eat accounts?
You link each platform to Pepprio yourself during onboarding, step by step. Pepprio then receives the orders, statuses and menus needed for the service, and nothing else. The AI assistant only reads the data of the restaurant that authorises it.
What does Pepprio not do?
Pepprio is not a delivery platform: it does not deliver, does not employ couriers and does not decide in place of Uber Eats, Deliveroo or Just Eat. A dispute can therefore be rejected by the platform, and an outage on their side is outside Pepprio's control. The service is provided on a best-efforts basis, with no guarantee of 100% availability.
How do I reach Pepprio?
By email at [email protected], by phone on +33 7 73 64 97 22 or through the form on the Contact page. Support answers in French, and you can ask to be called back by a member of the team.
How can I check all this myself?
Read the legal notice, the privacy policy and the terms of use, all public. Compare the prices shown with the Pricing page. And ask for a demo on your own restaurant before subscribing.