All your Uber Eats, Deliveroo, Just Eat and Google reviews on one screen
Reviews land in four different interfaces and most go unanswered. Pepprio brings them together, links each delivery review to its order, drafts a reply that you check or that goes out by itself under your rules, tracks your rating over time and alerts you as soon as a negative review comes in.
One inbox
A single feed for four sources
Uber Eats, Deliveroo and Just Eat reviews plus your Google listing: everything arrives in the same list, sorted by date, rating or status (to answer, draft, answered). For a delivery review, Pepprio shows the order concerned: dishes, preparation time, courier hand-off time. You know straight away whether the problem came from the kitchen or the delivery.
AI-drafted replies
A reply ready to go, in your tone
Pepprio suggests a reply for each review, based on the comment, the order and your previous replies. Two modes: review mode, where you edit and send in one tap; automatic mode, where replies to positive reviews go out by themselves and reviews of 3 stars or fewer always wait for your approval. You set the words to avoid and the goodwill gesture allowed.
Rating and alerts
Your rating tracked, negative reviews flagged at once
Rating curve per platform over 7, 30 and 90 days, most mentioned dishes, recurring reasons (cold, incomplete, late). An alert goes to your phone for every 1 or 2-star review, and another if the same reason comes back several times in a week: five "cold fries" in seven days means packaging to change, not five difficult customers.
O que muda na prática
- 4 sources
Uber Eats, Deliveroo, Just Eat and Google in the same list
- 2 modes
replies to review, or sent automatically under your rules
- Alert
on your phone for every 1 or 2-star review
Como funciona
- 01
Connection
Your platforms are already linked to Pepprio; you add your Google listing in a few clicks.
- 02
Reviews gathered
Each new review appears in the list, with its order when there is one.
- 03
Suggested reply
A draft is ready; you check it, or it goes out by itself if the review fits your rules.
- 04
Follow-up
Rating per platform, recurring reasons and alerts on negative reviews.
O que está incluído
- Uber Eats, Deliveroo, Just Eat and Google reviews in one place
- Delivery review linked to its order (dishes, times)
- AI-drafted reply for each review, in your tone
- Review mode or automatic mode, your choice
- Reviews of 3 stars or fewer always need your approval
- Adjustable words to avoid and goodwill gesture allowed
- Rating trend per platform over 7, 30 and 90 days
- Recurring reasons and most mentioned dishes
- Phone alert for negative reviews
- Included from Menu Découverte, €59/month
Perguntas frequentes
How should I reply to a negative review on Uber Eats or Deliveroo?
Reply quickly without a long justification: acknowledge the problem, say what you are fixing and offer a gesture if it is warranted. Pepprio prepares that reply from the comment and the order; you check it before it is sent.
Do replies go out without me seeing them?
Only if you turn on automatic mode, and only for reviews that fit your rules. Reviews of 3 stars or fewer always wait for your approval.
Do the AI replies all look the same?
No. Each reply picks up what the customer said and what was in the order, and builds on your past replies to keep your way of writing.
Are Google reviews included?
Yes. Reviews from your Google listing appear in the same list as those from delivery platforms, with the same suggested replies.
Does replying to reviews improve the rating?
Replying does not change a rating already given, but it shows future customers that you look after your restaurant. Tracking the reasons mainly helps you fix the cause, which lifts the rating over the following weeks.
Which plan includes it?
The review inbox, AI-drafted replies and rating tracking are included from Menu Découverte, at €59/month.
