Dispute every Uber Eats and Deliveroo refund in one click
A customer says a dish is missing, the platform refunds them and takes the amount out of your payout. Pepprio spots every refund as soon as it lands, links it to the original order (ticket, preparation time, bag contents), shows you the dispute deadline and sends the dispute in one click. You follow each case until the platform answers.
Detection
Every refund spotted, with its deadline
As soon as Uber Eats, Deliveroo or Just Eat cancels an order, refunds a customer or adjusts a payment, Pepprio shows it with its amount, its reason (missing item, delay, quality, customer fraud) and the last day to dispute: about 30 days on Uber Eats, 7 days on Deliveroo. Cases closest to their deadline come first.
One-click dispute
The case is ready, you just approve
Pepprio prepares the dispute with the order's evidence: printed ticket, preparation and courier hand-off timestamps, items ordered. You approve in one click and Pepprio files it on the right platform, then tracks the answer. On higher plans, obvious disputes are sent automatically following your rules.
Tracking and accounting
Lost, disputed, recovered: the total in euros
Dashboard by platform, reason and location: amounts withheld, disputed, recovered. Alert when a reason exceeds your threshold (for example more than 3% missing items in the week), so you fix the cause in the kitchen. CSV exports ready for Pennylane, Sage, EBP or QuickBooks.
Què canvia a la pràctica
- 1 click
to send a dispute prepared by Pepprio
- D-30 / D-7
Uber Eats and Deliveroo deadlines tracked for you
- CSV
accounting exports ready for Pennylane, Sage, EBP, QuickBooks
Vous ne payez que si on récupère.
Pepprio prélève 10 % du montant récupéré — et uniquement sur ce qui est récupéré, jamais sur le total de la commande. Minimum 20 €, plafond 300 € par dossier. C'est un frais fixe, indépendant de votre abonnement. Rien récupéré, rien facturé.
Exemple : une commande de 50 € perdue dont 40 € sont récupérés → les 10 % se calculent sur 40 €, portés au minimum de 20 €. 4 000 € récupérés → plafonné à 300 €.
How it works
- 01
Refund spotted
The refund appears in Pepprio with its amount, its reason and its original order.
- 02
Deadline shown
Pepprio works out the last day to dispute for each platform and warns you before it expires.
- 03
One-click dispute
The case is pre-filled with the order's evidence; you approve, Pepprio sends it.
- 04
Tracked to the answer
Status of each dispute and monthly report: withheld, disputed, recovered.
What is included
- Uber Eats, Deliveroo and Just Eat refunds and adjustments in one place
- Dispute deadline order by order
- Pre-filled case: ticket, timestamps, items ordered
- Dispute sent in one click, tracked until the answer
- Automatic disputes following your rules (higher plans)
- Threshold alerts by reason to fix the cause in the kitchen
- Totals in euros: lost, disputed, recovered over 90 days
- CSV accounting exports
- One-click disputes from Menu Découverte (€59/month); fee of 10% of the amount recovered only (minimum €20, capped at €300 per case), nothing if nothing is recovered
Frequently asked questions
How do I dispute an Uber Eats refund?
Uber Eats lets you dispute an adjustment from the Manager for about 30 days. With Pepprio, the refund appears with its deadline and a pre-filled case: you approve in one click and Pepprio files the dispute.
How long do I have to dispute on Deliveroo?
Deliveroo allows about 7 days. Pepprio warns you before the deadline so no case slips through.
What evidence is used?
The data of the order received by Pepprio: printed ticket, preparation and courier hand-off times, items ordered. This strengthens the dispute when a customer reports a missing item.
How much money can be recovered?
Refunds and adjustments often amount to 1 to 5% of delivery revenue. The simulator above works out, for a recovered amount, Pepprio's fee and what you keep.
Which plan includes it?
One-click disputes are available from Menu Découverte, at €59/month. Pepprio only earns on what it recovers: fee of 10% of the amount recovered only (minimum €20, capped at €300 per case), nothing if nothing is recovered.
