When delivery grows, two types of solutions come up: aggregator software, which centralises your platforms so you can run them yourself, and management agencies, which look after your accounts for you. Both meet a real need, but not in the same way.
Two different approaches
Aggregator software brings all your orders (Uber Eats, Deliveroo, Just Eat, Glovo…) onto a single tablet, with a single menu, automatic printing and dashboards. You stay in control: you decide on prices, promotions and opening hours.
A management agency hands your accounts to a team that optimises your presence on the platforms: listings, promotions, ranking, disputes, reports. It generally relies on third-party tools to centralise orders.
Quick comparison
| Criterion | Aggregator software | Management agency |
|---|---|---|
| Who's in control? | You | The agency |
| Day-to-day tool (tablet, printing, kitchen) | Yes | No, relies on third-party tools |
| Cost | Subscription, often with published pricing | Generally on quote |
| Data control | With you | Shared with the agency |
| Time you spend on it | A little, every day | Little, but follow-up needed |
| Suited to | Any restaurant that wants to stay in control | Those who prefer to delegate entirely |
When to choose aggregator software
- You want to stay in control of your platforms, prices and data.
- Your need is first and foremost operational: fewer tablets, fewer errors, automatic printing, kitchen display.
- You want a fixed cost known in advance.
- You run several locations or virtual brands and need a consolidated view.
Software like Pepprio often adds building blocks an agency doesn't provide: POS, kitchen display, customer kiosk, commission-free direct ordering site, automatic dispute tracking.
When an agency can make sense
- You have neither the time nor the inclination to deal with the platforms.
- You want intensive marketing support (promotions, ranking, listings).
- You're willing to share access to your accounts and pay for a service on quote.
Are the two compatible?
Yes. Many restaurants use software for operations and occasionally call on outside support for marketing. The software centralises orders and data; the support builds on it. What matters is staying the owner of your data and your access.
Questions to ask before choosing
- Who keeps control of my platform accounts?
- Is the price fixed, published, or on quote? Is there a commission on my revenue?
- What's included day to day: tablet, printing, kitchen display, POS?
- How are disputes and refunds tracked?
- Can I stop easily and get my data back?
To compare the solutions on the market point by point, see our comparisons, including Pepprio vs Savour, agency or software.